Paypal: We’re sorry, but we can’t send your payment right now

Did you encountered this error message while paying through Paypal? Don’t worry because you are not alone. I got this error when I am about to pay the domain name I was about to buy. Since I got this error and did not search around for solution, I was not able to charge through my Paypal. Luckily there’s an alternative option to pay via credit card.

If you have encountered this, there are possible solutions that you might want to try. I said possible because some of these might work for you but it’s also possible that it might not.

Possible solutions for Paypal Error

1. Use Internet Explorer 8. Try using the default web browser in your Windows operating system. If you still encounter the same error message upon checkout, then you might want to try a higher version of Internet Explorer.

2. Edit your address. For one user who just added a new address, he just edited the new address to be the primary one. After editing the new address as the primary one from being secondary, the user was able to fix the error.

3. Remove your VCC. If you are using VCC, you might want to remove it for the mean time and try if the transaction will push through. If it works, return back the VCC setting to the original since it might affect your Paypal account causing it to be limited someday.

Try these three known solutions to Paypal transactions having the error – “We’re sorry, but we can’t send your payment right now”. If you have other suggestions for this error, please let us know via the comment section below. It might work for other people. Thanks!


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  • TONI

    I Tried the first 2. NOT WORKING, The 3rd what is VCC? i have only debit card linked on my account. I sent 3 payments yesterday. Today cant send any payment i am getting this error!

    • Mark Hugh Neri

      Hi TONI. VCC stands for Virtual Credit Card. If you are using this feature, then you might want to disable this first. If all else fails, then I guess you need to contact support. hth.


    I cannot understand how this error.I’ve stopped working for 2 weeks due to errors.Who can give me one reason correctly


    deal mark Hugh Neri !

    You can help me remove errors ” We’re sorry, but we can’t send your payment right now “

  • Akbar

    Those 3 steps I’ve tried, but still cannot solve the problem. Can you help me?

    • Mark Hugh Neri

      If any of these solutions didn’t work, try to send inquiry to PayPal as causes are different. These works for me.

  • Darrin

    If you are paying from your “balance” you need to ensure that the currency is the same as the currency you are converting to. You can do this by converting your balance from “USD” to “Euro” under the “profile/my bank/currency” (or something like that).